Privacy Policy altra66
This document explains in detail how altra66 collects, uses, stores and protects your personal information as a user of our platform. We take our responsibility to protect every player's privacy seriously.
Our Principles
Your Privacy, Our Priority
altra66 builds player trust through six consistent and transparent data protection principles.
Layered Data Security
All player personal information is protected with 256-bit SSL encryption. Data stored on our servers is accessed only by staff who have been specifically authorised.
No Sharing Without Consent
altra66 does not sell, rent or share your personal information with third parties without your consent, unless required by law or a legitimate authority.
Full User Control
You have the right to access, correct and request deletion of your personal data at any time. Your request will be processed within a reasonable timeframe.
Transparent Data Use
We clearly state the purpose for each piece of data collected. There is no hidden data use or use that falls outside the scope described in this policy.
Controlled Retention Period
Personal data is kept only for as long as necessary to fulfil the purpose for which it was collected. Once that period ends, the data will be securely deleted or anonymised.
Regular Policy Updates
This Privacy Policy is updated from time to time in line with changes to altra66's services and legal requirements. You will be informed of any material changes.
1. Responsible Party
This Privacy Policy is issued by altra66, an online gambling platform operating under international licensing. As the data controller, altra66 is fully responsible for how users' personal information is collected, processed and protected.
By registering an account and using altra66's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any provision here, please stop using our platform and contact the support team to close your account.
Important Note: This Privacy Policy should be read together with the Terms & Conditions of altra66. Both documents together form the complete agreement between you and altra66 regarding use of the platform.
2. Data Collected
altra66 collects various categories of information depending on how you interact with our platform. This data collection is necessary to provide a safe, legitimate and high-quality service to every player.
a) Data you provide directly:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification purposes (players must be 21 years of age or older)
- Email address and mobile phone number
- Account password in encrypted form
- Payment method information registered on the account, including e-wallets and online banking
- Identity verification documents uploaded during the KYC process
b) Data collected automatically:
- IP address and geographic location information (country and state level)
- Device type, operating system and web browser version used
- Game activity logs including date, time and transaction values
- Deposit and withdrawal history in the account
- Website interaction data such as pages visited and time spent
- Cookie information and device identifiers
c) Data from external sources:
- Identity verification information from appointed third-party KYC service providers
- Fraud prevention data from our security partners
- Financial transaction information from approved payment processors
3. Purpose of Data Use
Every piece of information we collect is used for a specific and accountable purpose. altra66 does not use user data for purposes unrelated to the operation of the platform.
- Account management: Creating, verifying and maintaining your player account securely.
- Transaction processing: Handling deposits and withdrawals efficiently and accurately.
- Identity verification (KYC): Ensuring user identities are valid and that the platform is used by players who meet the age requirements.
- Legal compliance: Meeting licensing obligations, anti-money laundering (AML) requirements and reporting duties to the relevant authorities.
- Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity.
- Customer support: Enabling our 24/7 support team to assist you effectively when needed.
- Service improvement: Analysing usage patterns to improve the quality of the platform, games and user experience.
- Promotional communications: Sending information about bonuses, promotions and service updates, provided you have agreed to receive them.
4. Legal Basis for Data Processing
altra66 processes your personal information on a valid legal basis. Processing data without a clear basis is not permitted under this policy.
- Contract performance: Data processing is necessary to carry out the service agreement between you and altra66 when you register and use the platform.
- Legal obligations: Some data processing is required by licensing laws, KYC/AML requirements and directions from competent authorities.
- Legitimate interests: altra66 has a legitimate interest in ensuring platform security, preventing fraud and improving service quality.
- Consent: For marketing communications and certain cookie use, we will ask for your explicit consent and you have the right to withdraw that consent at any time.
5. Sharing with Third Parties
altra66 does not sell or rent your personal information to any third party for commercial purposes. Data sharing only occurs in the following situations:
- Payment service providers: Transaction information that must be shared with appointed payment processors, including e-wallet providers and FPX participating banks, to process your deposits and withdrawals.
- KYC and verification providers: Identity data required by third-party verification partners who help us confirm player identity and age.
- Technology partners: Technical infrastructure service providers, such as cloud and cybersecurity services, who handle data on our behalf under strict confidentiality agreements.
- Legitimate authorities: Disclosures required by law, court orders or valid requests from law enforcement agencies.
- Business transfers: In the event of a merger, acquisition or sale of company assets, user information may be transferred as part of that transaction with notice given to users.
Our guarantee: All third parties that receive altra66 user data are required to maintain security and confidentiality standards equivalent to those we apply ourselves.
6. International Data Transfers
As altra66 operates under international licensing, your data may be processed or stored on servers located outside Malaysia. In such cases, we ensure those transfers are protected by appropriate safeguards.
All cross-border data transfers are carried out with adequate protection measures in place, including formal data processing agreements with our technical partners. altra66 does not transfer data to jurisdictions that do not offer an equivalent level of data protection.
7. User Rights
As an altra66 user, you have the following rights regarding your personal data. All requests relating to these rights can be submitted to our support team via live chat or email. 🔐
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of personal data under certain circumstances.
Right to Restriction
Request restriction of the processing of your data in certain situations.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to the processing of your data for marketing purposes or legitimate interests.
To submit any request relating to the above rights, please contact the altra66 customer support team, which operates 24/7. We will process your request within a reasonable timeframe in accordance with the applicable legal obligations.
8. Information Security
altra66 implements comprehensive technical and organisational security measures to protect users' personal information from unauthorised access, loss, alteration or disclosure. 🛡️
- Data encryption in transit using 256-bit TLS/SSL protocols on all communications between your device and our servers
- Data encryption at rest for sensitive information including passwords and financial details
- Role-based access controls ensuring only authorised staff can access specific data
- 24/7 system monitoring to detect any suspicious activity or intrusion attempts
- Regular security audits by internal security teams and independent external providers
- Established incident response procedures to address any data breaches promptly
- Mandatory data security training for all staff who handle user information
In the event of a material data breach affecting your rights and freedoms, altra66 will notify you within the timeframe required by applicable law and take appropriate remedial steps.
9. Cookies and Tracking Technologies
altra66 uses cookies and similar tracking technologies to improve the user experience, analyse platform performance and deliver relevant content. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login sessions, basket management and security. These cookies cannot be disabled.
- Performance cookies: Collect information about how users interact with our website to help us improve functionality and content.
- Functional cookies: Remember your preferences such as language, region and display settings to provide a more personalised experience.
- Marketing cookies: Used to display relevant promotions. We only use these cookies if you have given your consent.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the altra66 platform.
10. Children and Underage Players
altra66 strictly prohibits the use of the platform by any individual under the age of 21. This policy is absolute and there are no exceptions.
During registration, all users are required to confirm that they are 21 years of age or older. The identity verification (KYC) process we carry out is specifically designed to verify this age information against valid identification documents.
⚠ Underage Protection: If you become aware that someone under the age of 21 is using or attempting to use the altra66 platform, please contact our support team immediately at [email protected] so that prompt action can be taken.
altra66 does not knowingly collect any personal information from underage individuals. If we find that such data has been collected inadvertently, we will delete it immediately and close the account in question.
11. Changes to the Privacy Policy
altra66 reserves the right to update or modify this Privacy Policy at any time. Any changes made will take effect immediately upon publication of the updated Privacy Policy on this website.
For material changes — that is, changes that significantly affect how we use or protect your data — we will provide clear notice via email to the address registered on your account, or through an in-platform notice, before those changes take effect.
Your continued use of the altra66 platform after such changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest privacy practices.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the altra66 customer support team.
Our support service is available 24/7 via live chat on the platform and email, in Malay and English. We are committed to responding to every privacy-related enquiry carefully and within a reasonable timeframe.
Support email: [email protected]
For general enquiries about the platform, our services or your account, you can also visit our FAQ section, which covers answers to common questions from Malaysian players.
Join altra66 with Full Confidence
Your privacy and security are the foundation of the trust we build together. Start your gaming experience at altra66 knowing that your data is always protected.